Call center

The solution WZ Call Center is an easy and convenient means of organizing office telephone communication with the possibility to scale it to acall-centre level.
The solution is based on the communication platform «Asterisk» with a unique combination of various functions.

Having installed WZ Call Ñenter in your office you obtain the possibility:

• To receive and distribute the incoming calls;
• To make outbound calls;
• To install interactive voice response (IVR);
• To receive voice mails;
• To receive and send faxes;
• To organize conference calls;
• To make predictive dialing;
• To independently comprise reports and statistics on the calls;
• To control entirely the parameters of incoming and outbound calls.

Both SOFT and SIP phones can be used as internal subscribers. The solution can be integrated with the existing infrastructure.

Solution advantages:

• No need to purchase expensive equipment — it is enough to have one dedicated computer connected to the local network;
• Complex deployment time is 30 minutes plus;
• Possibility to connect the unlimited number of subscribers;
• No special knowledge for operating an automatic telephone system is required;
• Possibility to implement additional services.